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Appendix B: Logging Info

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CameraRC includes a logging function that can be used to record the actions of the program when reporting a problem. The logging can be enabled on the Help Tab of the General Panel. When logging is enabled the level of logging is set using the logging level control. The level of logging can be set from 1 to 5 where 5 is the lowest level of logging and 1 is the highest level. If you are encountering a problem with CameraRC it is recommended that you enable logging at level 1 and recreate the programming with logging enabled. You can then send in the log as part of reporting the problem. The logs are number from 1 to 50, and recycle when 50 is hit. When sending logs you should look for the log with the most current time.

 

You can easily prepare the log to be sent if you encounter an issue by using the Report Bug from Help menu. Selecting Report Bug will shut down the program and zip the log file associated with the current CameraRC session. The program will then notify you of what file to send with the email. If there is a program crash it will also prepare the log file for reporting.

 

The logs are stored in the following directories:

 

For Windows the log files are located in the "c:\Users\<user-name>\AppData\Local\J-ProSoftware\CameraRC Deluxe\logs" directory.

 

On Mac the log files are located in "/Users/<user-name>/j-prosoftware/camerarc deluxe/logs"

 

How to Setup Logging, locate and send the log files on Windows:

Start CameraRC Deluxe.

Go to the “General Options” of the “Main Options Window” and select the Help Options Tab.

Set the logging level to 1.

Recreate the issue and if it is not a crash condition then shut down the program.

Note: If the program is not crashing you can also just select “Report Bug” from the help menu and it will prepare the appropriate file for sending and provide you the name of the file to send. If you use the “Report Bug” you can ignore the following steps except for sending the file and resetting the log level.

Find the logxx.txt file with the most current date and time where the error occurred, or run the program to recreate the problem and see the new log created at that time. A new log is started each time you start the program and a maximum of 50 logs are stored on the system so the highest numbered log is NOT necessarily the log you want. You should close CameraRC prior to copying the log and sending.

Logs are located in the c:\users\"user name"\appdata\local\J-ProSoftware\CameraRC Deluxe\logs directory.

If you cannot see the appdata directory then you need to do the following:

1.From the start button search for "Folder Options"  (on Windows 10 “Show hidden files and folders’).

2.Start the Folder Options and go to the "View" tab.

3.Check the "show hidden files, folders, and drives"

4.Uncheck the "Hide protected operating system files"

5.You should now see the appdata directory.

Email the log to us at support@camerarc.com – You can zip the logs to make them much smaller.

When you are done with testing set the logging level back to 5.

 

How to Setup Logging, locate and send the log files on Mac:

Start CameraRC Deluxe

Go to the “General Options” of the “Main Options Window” and select the Help Options Tab.

Set the logging level to 1 and make sure logging is enabled.

Recreate the issue and if it is not a crash condition then shut down the program

Note: If the program is not crashing you can also just select “Report Bug” from the help menu and it will prepare the appropriate file for sending and provide you the name of the file to send. If you use the “Report Bug” you can ignore the following steps except for sending the file and resetting the log level.

Logs are located in the "/users/<user name>/j-prosoftware/CameraRC Deluxe/logs" directory.

Find the logxx.txt file with the most current date and time where the error occurred, or run the program to recreate the problem and see the new log created at that time. A new log is started each time you start the program and a maximum of 50 logs are stored on the system so the highest numbered log is NOT necessarily the log you want. You should close CameraRC prior to copying the log and sending. Also include the log with the name CRCD_LOGxx.txt that you will find in the same directory; this file has the same number as the logxx.txt file.

Email the log to us at support@camerarc.com – You can zip the logs to make them much smaller.

When you are done with testing set the logging level back to 5.

 

 

 

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